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- Including remote maintenance as stipulated in the service contract.
Remote preventative diagnostic maintenance four times a year.
The on-site response time of malfunctioning equipments in cities with engineers such as Shanghai/Beijing/Guangzhou is four hours.
The response time for other cities is the following day. However, this does not include the daily maintenance of equipments. Such as change of number and service grade, increasing ports, adding and reducing functions.
Service report for each maintenance will be provided for each maintenance.
Maintenance fee will be charged for broken parts found out during maintenance. Customers can rent spare parts free of charge during the broken period. A discount of 25% will be given for the purchase of spare parts.
Customers that join Meridian1 Customer Associate shall be informed about the latest service information and can attend customer communication events.
Contract Fee is (RMB/Year) (We will tailor the charge according to your need. Detailed fee shall be worked out through consultation.)
If some customers need the Quicker Response Service, the charge shall be (RMB/Year): 120% of the above quote.
If some customers need 7¡Á24 Service, the charge shall be (RMB/Year): 120% of the above quote.
If Quick Response Service and 7X24 Service are chosen at the same time, the charge shall be (RMB/Year): 135% of the above quote. |
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